Its partly your negligence for not having them to check every item together with you so you will have to give them that item this time and be more careful next time. I think they will order again if they do not mean to cheat. Best stated that customers have to check and a signature is required upon receipt of the foods will be proof of delivery so this could protect you a little.
Well the customer is always right, even if they had all of their food, you can't begin fighting stuff like that, it will be bad for Business, just give them what they want and learn from this mistake. You can't do much about it now, but in the future always double check. Here's some advice if someone is doing a take out, pack the bag in front of them , show them that everything is in there and check it off their order list. Same thing applies for deliveries, have the delivery person double check the bag in front of the customer before finalizing the transaction. This may slow things down a bit, but its a much more efficient and easy way to deal with this problem.Chinese delivery?????????????
Such things happen once in a while, sometimes because people really want to cheat, and sometimes because of misunderstanding. For small side orders like a couple of egg rolls, it's not surprising customers left them at the bottom of a bag and threw everything away not noticing there's still food there, or one person just decided to take out something first then left it somewhere and forgot about it, and later every one noticed something is missing. As a business you always have to give the customer the benefit of the doubt. But it's a good idea to note down the details of this customer to see if it's going to be recurrent.
When such customers call, you have to apologize no matter what. Then tell the customer whatever is missing, they can come back for the same thing for free, but because the restaurant is busy you will not be able to deliver again. Just take down the name and the food item, the next time they come in or order for takeout they can mention it to the manager and have the food on the house. This way at least the customer should order or eat at the restaurant again.
If it's the same people repeatedly, get manager approval to have them watch you bag it and agree before paying and leaving that each item is in the order. Management will often prefer to lose a dish to a cheat once in a while rather than get a bad name with their client base. If it's random people, tell the manager that it's a repeat problem so he/she can address it with the kitchen staff that's screwing up.Chinese delivery?????????????
EDIT: Give it to them, because it's bad business if you don't.
Learn from this mistake. From this day on, keep a close eye on all the orders and what goes in and goes out.
well theres no answer we can give you. you say ur 100% sure, but how do we know that? if i was actually there, i could help more, but theres just too much uncertainty
Check off each item on a copy of your receipt.
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